Shipping Info

What’s the cost of shipping?

For Selected products

 

How long my order will take to be delivered?


We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the same warehouse.

We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 


According to our results on delivering more than thousands orders, it may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country. Below are the most typical time frames for your region:
 

 

Location

Estimated Shipping Time

The United States

10-25 days

Canada, Europe, Middle East

20-35 days

Australia, New Zealand

20-45 days

Mexico, Central America, South America

20-60 days

 

Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.

 

Missing package?

In the very unlikely event of your item going missing or showing up late, don’t worry!

All you need to do is contact us at our contact page, we will reply within 24 hours. If for some reason you don't receive a reply from us, just send us another email. We pride ourselves on customer satisfaction and we fix any issues ASAP.

 

Customs & Regulations

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

 

How can I track my order?

We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 8-10 business days after you receiving that e-mail.

Please contact us if you do not receive tracking confirmation within those days.

 

Why I’m not able to track my order?

Please note that tracking information will be displayed 8-10 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes:

The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.

We suggest you can contact our Customer Service in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.

Please kindly note the international shipping takes time, for China Post it usually takes about 3-5 weeks and 1-3 weeks by ePacket. It may don't have any updates on the internet, but actually, your package is still on the move, just be patient and track your package a few days later.

 

The courier tried to deliver the package but I wasn't at home, what should I do?

Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.

 

I ordered multiple items but I have only received one/some of them. Why?

We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. 

Please allow some time for all of your items to arrive.